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Frequently Asked Questions

What email do I use to log in?

To place an online order, you will need to create an account with the College Store using an email address. You can use any email address that you prefer.

 

Please note: email is the main form of communication for the College Store and MN Textbook Center, so use an email that you check daily.

Where do I buy my textbooks?

Textbooks are sold online only. Go to minneapoliscollegestore.com and select Order Textbooks.

 

See our How To Order Course Materials guide for step-by-step instructions.

How do I place an online order?

Please see our How to Order Course Materials page for step-by-step instructions.

How much do my textbooks cost?

The best way to check prices for textbooks is on our website:minneapoliscollegestore.com. Click on Order Textbooks, select your course(s) from the menu, then click on View Your Materials. The textbooks for your courses will be displayed, along with prices for used books and new books.

 

Please note: while both used and new prices may be listed, this does not guarantee the availability of textbooks in these conditions. Prices are subject to change. Your order total will change if substitutions are made.

What is Direct Digital?

Please visit Digital Course Materials – Direct Digital for more information.

How do I charge my textbooks to financial aid?

Once your financial aid has been successfully processed and certified, textbooks can be purchased using financial aid funds on the College Store’s website. Financial aid charging is only available for a specific period of time at the start of each semester. Check the College Store and our website for posted Important Dates.

 

To charge your online order to financial aid, select “Student Charging/FA/PSEO etc” as your payment type at checkout, and then enter your student ID # (Tech ID) in the account number field.

Payment Option drop-down menu

 

Please see the Student Charging Information page on our site for more information.

 

Any specific questions regarding your financial aid should always be addressed through the Financial Aid Office.

What is my account number?

If you select the “Student Charging/FA/PSEO etc” payment type at checkout, you will be asked to enter your account number.

 

Your account number is your student ID # (also called your Tech ID). Your student ID # is 8 numbers, no letters, and is printed on your Campus Card.

 

Enter your student ID # in the account number field if you want to pay for your online order using:

  • Financial aid
  • PSEO / D3
  • 3rd party funds
  • Veteran’s benefits or deferment
  • Student charging option

If you do not enter your student ID # correctly, we will not be able to process your order.

What should I do if I need my books, but my financial aid has not gone through yet?

If your financial aid is not available by the financial aid charging deadline, you have a few options to consider:

  • You can use student charging, a buy-now, pay later form of payment. Students without financial aid can purchase up to $300 in textbooks, course materials, and school supplies. You are then responsible for paying for your purchases via your student bill. For more details, see our Student Charging page.
  • You may use a credit card to pay for your order.
  • Many instructors make textbooks, articles, and other course material available through the Minneapolis College Library as course reserves for use in the library.
  • For access codes: see your instructor. Sometimes you can obtain temporary, limited access.

How do I know my online order was received?

You can log into your College Store account and look under Track Orders to see if your order was received and check its status.

 

You will also receive an email from the MN Textbook Center confirming your online order within 24 hours. The confirmation will be sent to the email address you used to register on our website and will include your order number. If you do not see an email in your inbox, please check your spam/junk folder.

You can also contact us at mntextbooks@minneapolis.edu if you have any questions on the status of your order.

 

Please note: you will receive a separate email once your order is ready for pick-up or has been shipped.

How long does it take for online orders to be processed?

It typically takes 1-2 business days for an online order to be processed. However, during busy times (like the beginning of each semester), orders can take 3-4 days to fill. Please plan ahead and order early.

I requested a used book, but I received a new book. Why?

We make every effort to fill your order as requested, but we reserve the right to make substitutions if your books are not available in the requested condition. This means if you select "used preferred" and a used book is not available at the time your order is filled, a new book will automatically be substituted, and vice versa. The dollar amount of your order will change if substitutions are made. All prices are subject to change without notice.

 

Please note: while both used and new prices may be listed, this does not guarantee the availability of textbooks in these conditions.

How do I access the eBook I ordered?

Please visit Digital Course Materials – eBooks for information about eBooks and how to access them.

 

Please note: once an eBook has been activated, it is no longer refundable. All eBook refund requests must be received within 14 days of purchase. No exceptions.

What does it mean when an item in my order is marked as a "Backorder" on my receipt?

If your item is on backorder it means it is temporarily unavailable due to low inventory, and our buyers have placed an order for more copies with the publisher or manufacturer.

 

Your order for the item will remain open in our system, and you will be charged when the item is available again. We will notify you via email when your order is ready to ship or pick-up.

 

Unfortunately, it is difficult to estimate how long an item will remain on backorder. The wait is usually short, but sometimes a publisher will have to print more copies of an uncommon or custom book or combine orders from multiple warehouses.

 

The MN Textbook Center works hard to ensure that we receive all course materials in as timely a fashion as possible. We apologize for any inconvenience caused by backordered books.

 

Options for backordered textbooks in the meantime:

  • Many instructors make textbooks, articles, and other course material available through the Minneapolis College Library as course reserves for use in the library.
  • For access codes: see your instructor. Sometimes you can obtain temporary, limited access.

What does it mean when an item that I ordered is marked as "Sold Out" on my receipt?

If we no longer have an item that you ordered in stock, we will mark it as "sold out" and your order for it will be canceled.

 

The College Store does not usually restock items like clothing, backpacks, water bottles, and gifts, so these items are only available for a limited time. School supplies are only restocked at the beginning of each semester.

How do I cancel an online order?

Send an email to mntextbooks@minneapolis.edu to request the cancellation of an order.

 

The email must include your name, student ID# (Tech ID), order number, and the reason for the cancellation.

 

Please let us know if you want to cancel your order as soon as possible. If an order has already been processed, we may not be able to cancel it.

Why was my online order canceled?

Some common reasons for cancellation are:

  • The payment method entered was declined.
  • Financial aid funds were not available at the time of ordering.
  • You requested the cancellation.
  • We noticed you had a duplicate order.
  • PSEO/D3 students: the item(s) on your order were not required for the course.

If you feel your order has been canceled in error, please contact us immediately at mntextbooks@minneapolis.edu.

How do I know when my online order is ready to be picked up?

We will send you an email once your order has been processed and is ready to pick up at the College Store. Check your email regularly for messages from the MN Textbook Center. If you are expecting a message from us and you do not see it in your inbox, check your junk/clutter/spam folder.

What do I need to bring to pick up my online order?

You must have a photo ID to pick up your order. Acceptable forms of photo ID are a Minneapolis College Campus Card (student ID) or a government issued ID. The name on your ID must match the name on your order.

 

Metro Transit Go-To College Pass orders: you must have your Minneapolis College Campus Card. There are no exceptions to this policy.

 

Online orders can be picked up in the College Store (T.1800). Please have your order number ready.

Can someone else (friends/family) pick up my online order?

Usually.* You can enter the person’s name in the Customer Notes field when placing your order. If you didn't enter that information in your order, email us at mntextbooks@minneapolis.edu and let us know the name of the person who will be picking up your order. Please note: a photo ID is required to pick up all orders.

 

*Metro Transit Go-To College Pass orders must be picked up by the registered student who will be using the Pass and you must present your Minneapolis College Campus Card.

 

*PSEO/D3 students must pick up their own orders.

Where do I pick up my online order?

All online orders can be up in the College Store (T.1800) during store hours.

Why did my shipping order get changed to pick up at store?

There are a few reasons this may have happened. If your order contains items that cannot be shipped, it will be changed to be picked up at store.

What if I never received my shipped online order, or it was damaged or missing items when it arrived?

Please email MN Textbook Center immediately if there is a problem with your online order at mntextbooks@minneapolis.edu.

 

We need to be notified within one (1) week of the delivery date (or expected delivery date) according to the UPS tracking information for your order.

 

The MN Textbook Center will work with you to resolve the issue.

How do I return books I purchased?

Please see our Return Policy for information about how to return items and important return deadlines.

 

Your receipt is required for all returns!

 

PSEO/D3 students: you must drop-off your loaned books at the end of each semester. Please see PSEO and D3 textbook drop off for additional details.

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Minneapolis College Store

1501 Hennepin Avenue

Minneapolis, MN 55403

 

collegestore@minneapolis.edu

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